The below paragraphs provide a welcome message from the festival organisers.

We’ve created Gunnersbury Park Events for fans of world-class entertainment and escapism who want to share experiences and make new ones.

Organising this event requires extensive planning, and we hope to provide everything you need to make it as memorable as possible.

Please take the time to read this accessibility guide carefully. It contains essential information, including things to remember to bring, how to access the festival site and the facilities available once inside.

Please remember to share this accessibility guide with your essential companion, as they must also know the information in this document.

Festival Republic does not tolerate abusive behaviour, discriminatory comments, or offensive language towards any festival team member or customer. Anyone deemed acting inappropriately will be removed from the festival site.

We hope you enjoy the show!

The Accessibility Team

Accessibility Phone Number: 07386394500

Please note, this number will be only available on the day of the show from 11:00 – 23:00.

This section lists all the things you need to think about or do before you leave home and the relevant documentation you will be required to bring to the festival.

DOWNLOAD YOUR TICKETS
We strongly recommend downloading the Ticketmaster app on your phone and preloading your ticket before arriving at the festival. This will ensure that you won’t have to worry about having a good signal on your phone at the festival. Please open your phones app store and search Ticketmaster UK.

We will need to scan the QR code on your digital ticket when you arrive to issue your wristbands.

PRE-APPROVED ACCESSIBLE FACILITIES
Please check the email you should have received confirming the accessible facilities you have been pre-approved access to.

For search purposes, the email would have been sent from [email protected], and the subject line would be: Gunnersbury Park Accessibility Approval Confirmation.

If you have not received an email, please contact us here before leaving home.

VEHICLE / CAR / DROP OFF PASSES
Where approved, you will receive a drop-off pass in advance via email. Please print this. Remember to bring your pass with you:

• Pick Up Drop Off Pass

If you received an email pass, please print it and display it on your dashboard.

Please ensure you bring one of the following forms of identification with you:

• Nimbus Access Card
• Current Passport
• Current Driving Licence
• Festival Digital Access Pass

You will be asked to present these prior to collecting your wristbands.

If you are lucky enough to look under the age of 25, you may also be asked to show proof of age when purchasing alcoholic drinks at the bars.

MOBILE PHONE
Please ensure your phone is fully charged or you have a mobile charging device.

If you’re bringing prescribed medication, please ensure the following:

• Your medication is in the correct packaging with the dispensary sticker intact and issued in the ticket holder’s name.

Please note: Loose medication or medication that’s not in the correct packaging will not be permitted into the festival unless you have contacted us in advance for prior approval (e.g. because you are unable to bring the original packaging, in which case we will request evidence in support pre-event).

MEDICATION STORAGE
All medication must be clearly labelled with the customer’s name and contact details and will only be issued to the named customer or their essential companion, where applicable.

To make storage arrangements, customers are advised to contact here in advance.

The medication storage is located at the medical tent.

If you have been pre-approved to attend Gunnersbury Park Evens with an essential companion, please ensure they arrive with you.

Your essential companion must be present with you at check-in to receive their wristband.

Your essential companion must be willing and able to perform all your requirements, as needed, and be able to assist during an evacuation or other emergency.

If Gunnersbury Park Evens finds evidence that your essential companion is not attending for the purpose of supporting your needs, they may be asked to leave the festival. Before taking this action, we will inform you, share the evidence used to reach our decision, and discuss alternative means for your needs to be supported.

Events at Gunnersbury Park are outdoors and have some sloping grass areas that are steep in sections.

Some grassed areas are large with no solid pathways or hard ground.

It is important to be aware that during inclement weather, some parts of the site may be muddy, water-logged, or dusty and may be difficult to navigate around.

In the event of rain, it is important to know that the terrain will likely become muddy and wet, making it harder to navigate. We recommend using wheelchairs or mobility scooters suitable for this terrain and bring the appropriate emergency tyre repair kit.

Whilst we hope for sunshine, please pack all the gear for all kinds of weather.

This section provides travel options to Gunnersbury Park Events

SITE ADDRESS
Gunnersbury Park Events is located at Gunnersbury park, London W3 8LQ

There are two entrances to the event, the North and South Arena entrances.

The Accessibility Box Office, as well as the Guest and VIP Box Offices are located at the North Arena Entrance which is accessible via the “North Lodge” park gate on Popes Lane, or if you are arriving by car, from our drop off area at Gunnersbury Park Sports Hub.

The South Arena Entrance is accessible via the Park gate on Gunnersbury Avenue on the East side of the park, or via the park gate on the South side of the park on Great West road/Lionel Road North.

The accessibility team will be ready to welcome you at the Accessible Box Office, which is located at the North Entrance, next to General Admission Entrance. https://what3words.com/fades.piles.serves

OPENING AND CLOSING TIMES

Accessible Box Office opens at 13:00 on Saturday and 14:00 on Sunday
and closes at 21:00 on both days.

On Saturday the Arena opens at 13:00 and closes 22:30.
On Sunday the arena opens at 15:00 and closes at 22:00.

Last entry is at 21:00.

Peggy Gou: Saturday 17th August, 13:00 – 22:30
PJ Harvey: Sunday 18th August, 15:00 – 22:00

By TUBE
Acton Town and Ealing Broadway are both step-free access stations. Please be advised that Kew Bridge does not have step free access. Please be advised that Acton Town is the closest station.

Please have a look at this video showing the Accessible Entrance Lane from Red Gate if you are arriving from Acton Town here:

Accessibility Entrance Route

Accessibility Yellow route pick up

By BUS
Kew bridge to Popes Lane (access entrance) – 65.
If you are coming from Ealing Broadway station, you can get a taxi/Uber
as there is no direct bus route from this station to the park.

CAR
If you are travelling by car and have previously requested a drop-off pass, please see the BEFORE YOU LEAVE HOME section on page 04.

DROP OFF
If you are being dropped off in a car, you should have received an accessible drop-off pass. Please make sure that the driver has the pass clearly displayed on their windscreen.

You can get a taxi or Uber to our designated pick-up and drop-off point at Gunnersbury Park Sports Centre. what3words for drop-off: https://what3words.com/sand.locals.larger

Once dropped off, visit the Accessible Box Office to collect your wristbands.

Upon arrival, please head directly to the accessible box office to collect your event wristbands. The Accessible Box Office is located at https://what3words.com/action.leaned.labs

Please note that there will be queues at the Accessible Box Office and entrance to the festival arena. If you need help queuing or standing for long periods, please speak to a member of the team.

Seating and accessible toilets will be available in the Accessible Box Office area.

A hearing loop will be installed at the Accessible Box Office.

The Accessible Box Office is where you will have your mobile festival ticket scanned. Please have the Ticketmaster app open and showing your ticket and QR code. Please also have your I.D ready. You will be given your festival wristband and accessibility wristbands that grant access to your pre-approved facilities.

If you have arrived at Gunnersbury Park Events and you have not previously applied for the use of accessible facilities, please speak to the Accessibility Coordinator who will be contactable from the box office or

on 07386394500. Please note, this number will be only available on the day of the show from 11:00 – 23:00

If you have a pre-approved essential companion, they must attend the Accessible Box Office with you to collect their wristbands.

Kindly note: The Accessible Box Office staff are unable to change or upgrade any tickets and you will be asked to leave the area if you arrive without the correct entry ticket.

It’s always advisable to bring a copy of your proof of your disability as not all disabilities are visible.

GUEST TICKETS
For guest ticket holders, you may collect your wristband from either the Guest Box Office or Accessible Box Office.

If you experience any problems in collecting your wristbands, please contact Bogi, the Accessibility Coordinator who will be contactable from the Accessible Box Office or on 07386394500. Please note, this number will be only available on the day of the show from 11:00 – 23:00

All attendees will be subject to a search of their bags, mobility aids and person.

You may request a female or male member of security to complete the search. Detection Dogs may also be present.

Please be patient with our staff as searches can cause waiting time andqueuing.

To avoid any delays or issues, please review the prohibited items list that you cannot bring to the festival by visiting the website or clicking on the links below:

Peggy Gou: What You Can and Can’t Bring
PJ Harvey: What You Can and Can’t Bring

We do not allow re-entry into the festival.

If you do need to leave the venue for an urgent reason relating to your disability, please inform the accessibility team who will be able to assist you where possible.

Please be aware that there will be times during the event where we must enforce strict road closures and curfews. This is to protect the safety of all our customers. Please be mindful of this and avoid leaving the festival during these times.

High res map.

This section provides information regarding the accessible facilities in the festival arena and how to access them.

Refrigerated Medical Storage
If you have any medication requiring refrigeration, please bring it to the medical tent to be stored. https://what3words.com/atoms.employ.market

Accessible Toilets and Changing Places Unit
Accessible toilets are located around the Northern arena toilet blocks and Accessible Viewing Areas. Please remember to show your wristbands when a staff member asks for them. A changing places unit will be available at the main stage viewing area.

Bar Service Areas
Accessible bar lanes with lowered service areas are available at the main festival bars. Please look out for the signs labelled ACCESSIBLE SERVICE AREA. You and your essential companion can access the lowered bar areas by using the exit lanes of the bar queues, which bypasses the general queuing system. The lanes are staffed by security and stewards; please remember to show them your wristband.

Your raised viewing platform and ground-level viewing wristbands will give you access to these lanes.

Sensory Calm Tent
A sensory calm space will be available within the main arena. The aim of this space is to provide a safe, low-level stimulation and recalibration zone for any customers with accessibility requirements who need to use it. The sensory calm tent will be located in the Main Arena. The location of the Sensory Calm tent is https://what3words.com/voters.purple.harder

Cashless Payments
Gunnersbury Park is a cashless event.

Accessible Viewing Areas
The viewing areas deliver an inclusive experience for accessibility customers. We expect all viewing area users to show kindness and consideration to others within the areas.

Raised Viewing Platform

• The raised viewing platforms are designated for wheelchair users and those with restricted mobility.
• Only approved customer and their essential companion can access the raised viewing platform.
• A wristband system will control access to the raised viewing platform.
• In cases where a customer does not have an assigned Essential Companion, they can nominate one person to join them on the platform for the duration of the event.
• All raised viewing platforms are equipped with ramped access, wheelchair-accessible toilets, and charging points.
• Viewing platforms are not covered, so customers should dress appropriately for all weather conditions.

Viewing Platform Terms and Conditions

• Limited seating is available at each platform. We cannot guarantee customers will get a seat on the platform.
• Platforms operate on a first-come, first-served basis. Once the platform is at capacity a one in, one out policy will be implemented.
• Smoking, including e-cigarettes & vaping, is not permitted.
• Staff and security reserve the right to ask customers to leave the platform if you do not behave appropriately.

Ground-Level Viewing Area

• A designated ground-level viewing area is available for individuals who require a less crowded area and the option of sitting for short periods.
• A wristband system will control access to the ground-level viewing areas.
• Limited seating is available in the ground-level viewing area, and it is operated on a first-come, first-served basis.
• All ground-level viewing areas have access to accessible toilets.
• If required, customers may be accompanied by an essential companion in the ground-level viewing area.

First Aid, medical care, and supplies are available next to the Northern Toilet Block. If you require urgent medical attention, please alert a member of the team who can assist you: https://what3words.com/atoms.employ.market

Leaving The Arena
We recommend that customers on the viewing platform and in the ground-level viewing wait until the majority of the crowd has left the arena.

Leaving the Festival
Please be aware that there may be long queues when leaving the festival by car or public transport, particularly on the route to Red Gate and Acton Town, where we will be operating short holds to safely manage the flow of customers leaving the park Queues on this route will be longer than on other routes, so please consider alternative options sich as the pick-up point at the Sports Hub.

When you are leaving through North Entrance, please turn left for the Pickup Drop Off Point. For Acton Town, keep right.

The following information details the team that will be onsite, how to provide feedback and how to seek help.

Live Nation have partnered with Nimbus Disability, the expert team that pioneered the multi-award-winning Access Card.

Accessibility Team members can be identified by their purple tabards.

Bogi is the Accessibility Coordinator and will be responsible for the team and looking after you whilst onsite.

The Accessibility Box Office Manager will ensure your wristbands and pre-approved facilities are provided to you.

The Viewing Platform will be managed by a member of staff who will ensure that all the accessible facilities run smoothly. We encourage you to report any arena issues to them so we can assist you.

A team of security and stewards will be in the accessible viewing areas in the arena. They will be identifiable by their coloured, numbered tabards. They are there to keep you safe and will do their best to help you.

The whole team will work hard to ensure you have a positive experience at Gunnersbury Park Events and welcome your feedback about any aspect of the festival.

The below section informs customers of the options available to provide feedback on their experience, ask questions or how to get help during the event.

HOW TO GET HELP
The best places to seek help are at the Accessible Box Office or the Accessibility Information Tent, as the team will be stationary and in radio contact with members of the senior management team and event safety should they need support or further escalate the situation.

If you find yourself lost, please ask for directions.

Gunnersbury Park Events has several live reporting facilities available to customers. If you need assistance, please speak to a team member at one of the following locations:

• Accessible Box Office on arrival what3words.com/action.leaned.labs
• Accessibility Information Tent https://what3words.com/apple.pines.holly

By Phone: 07386394500
In addition to the in-person facilities, a phone line is available, answered by the team. Please note, this number will be only available on the day of the show from 11:00 – 23:00.

Please be aware that phone reception can be temperamental, and the phone reception may not always be the strongest. The phone may become busy at peak times, so please be patient with us.

By email: Click here

Please note that the team will record all feedback or complaints using a central system and, if necessary, will escalate your enquiry to senior event management and event safety control. If you have a serious incident to report, please do so at the Accessibility Information Tent.

If you wish to leave the event early because of a problem, please make a record of this at the most convenient hub.

CARBON EMISSIONS: ACT NOW FOR A GREENER FUTURE
Climate change is real, and its effects are all around us. But instead of worrying, let’s act! We have signed up to Vision Festival 2025, committing to cut our carbon emissions by 50% by 2030. Every year, we measure our carbon footprint and set targets to reduce it. Together, we can make a difference!

WATER REFILLS: TAP INTO FREE WATER
Stay hydrated effortlessly! Accessible water refill stations are located throughout the festival grounds. Bring a reusable bottle and refill it at any of our taps.

SINGLE USE PLASTIC: BREAK THE HABIT
We’re on a mission to eliminate single-use plastic:

Compostable Serveware: We’ve banned single-use plastic cutlery and serveware for over a decade. Everything from our traders is compostable!

Reusable Bottles: Buy a Latitude-branded refillable bottle at the merch stalls and use the free taps to refill.

Pepsi Max Outlets: Skip the plastic bottles or cans and grab a drink from our Pepsi Max soft drink outlets.

Canned Drinks: All water and soft drinks are served in cans or paper cups.

Backstage Water Stations: Crew and performers, refill your bottles at our water stations.

Heres how you can help towards removing single-use plastic at the festival:

• Please remember to bring your own refillable bottle, everywhere you go!

There are plenty of refill at the arena water stations. Don’t worry if you forgot to bring one, they are also available for sale in the merch stalls.

• Please remember your reusable coffee cups!

Coffee stalls are not allowed to provide plastic coffee lids; while some will provide compostable lids, others have opted for no lids. Most drinks will be decanted into paper cups or served in a can so we can manage the plastic and can disposal responsibly. If you require a lid then we recommend you bring your own cup with lid.

• Remember your reusable straw if you require one

Single use plastics have been band from being sold or served in the arena since 2009. Plastic straws will not be available at the festival. Reusable silicon and metal alternative are a great alternative.

TWO BIN SYSTEM
We’re using a two-bin system across the festival:

Food & Compostable Packaging: Everything from your food vendor (plates, cutlery, napkins) is compostable and goes here.

Everything Else: This bin takes plastic bottles, clean containers, cans, tins, soft plastics, crisp packets, wet wipes, chewing gum, greasy pizza boxes, and extinguished cigarette butts. This waste will be sorted offsite.