We look forward to welcoming you to the Crystal Palace Park Events 2025. We are committed to creating an inclusive environment for all our customers.
Here you will find details of the accessible facilities available at the event, as well as information about attending as an accessibility customer. A site plan, showing the location of all our facilities, will be made available at a later date.
We are proud to be partnering once again with Nimbus Disability and the Access Card. All customers applying for accessible facilities at Crystal Palace Park Events will need to have either a valid Nimbus Access Card or a free Crystal Palace Digital Access Pass. If you haven’t got one of these, details of how to register with Nimbus are outlined in Paragraph 3 of this section.
1. Purchase your ticket to Crystal Palace Park Events
Before applying for accessible facilities, please buy your ticket first.
(Please do not purchase a ticket for your essential companion. Essential companion tickets will be dealt with as part of your application).
Once you have purchased your ticket, please return to this page to apply for use of the accessible facilities.
2. Already have a valid Nimbus Access Card or Digital Access Pass?
This section applies if you hold a valid Nimbus Access Card, or you already have a Crystal Palace Digital Access Pass from 2024 (or from any of these shows). All you will need to do now is complete the Crystal Palace Park Accessible Facilities application form. Please have your Access Card or Digital Access Pass I.D number with you, as you will need to input this on your application form.
3. Don’t have a Nimbus Access Card or Digital Access Pass?
If you don’t already have a Nimbus Access Card or Digital Access pass, you will need to apply for a free Crystal Palace Digital Access Pass with Nimbus.
How to apply for a Crystal Palace Digital Access Pass
First, you will need to register your proof of disability with Nimbus.
To register your proof of disability, you will be asked to provide some supporting documentation and information which will be assessed by Nimbus.
Once this has been successfully assessed, you will be issued your Crystal Palace Digital Access Pass (or your Access Card, if you have upgraded).
Your Crystal Palace Digital Access Pass will be valid for 3 years to use at Crystal Palace (and at any of these shows).
Apply for a free Crystal Palace Digital Access Pass here.
Once you have received confirmation of your Crystal Palace Digital Access Pass (or Access Card) from Nimbus, return to the Crystal Palace Accessible Facilities Application Form to apply for use of the accessible facilities.
4. I have completed the Crystal Palace Park Accessible Facilities application form – what do I do now?
The Crystal Palace Park Events Accessibility Team will review your application and will contact you by email once it has been processed.
5. Temporary Impairments
Please note that our accessible facilities are unable to cater for people with temporary impairments. A temporary impairment is anything that affects an individual for less than 12 months such as broken bones, healing injuries or pregnancy.
An essential companion ticket is provided to those customers who would be unable to attend without the help and support of another person. If your Nimbus Access Card or Crystal Palace Digital Access Pass indicates the essential companion requirement, we will automatically provide you with an essential companion ticket free of charge.
Please do not purchase a ticket for your essential companion. Essential companion tickets will be dealt with as part of your application.
Your essential companion must be aged 18 or over.
They must be willing and able to perform all your requirements and must provide assistance to you during the unlikely event of an evacuation or other emergency.
If your essential companion wishes to bring a child into the event, then the child must be accompanied by another adult who has purchased a ticket.
If the customer approved for an essential companion on their Nimbus Card is a child of 12 years or under, they must also be accompanied by an adult that has purchased a ticket. The child cannot attend the event with the essential companion alone.
If you need different people to assume the role of your essential companion throughout the event, please indicate this on the Crystal Palace Park Accessible Facilities Application form in the Additional Information section.
ACCESSIBLE VIEWING AREAS
There is an accessible viewing area available within the arena.
Raised Viewing Platform
The raised viewing platform is available for wheelchair users and those with restricted mobility. Access to the platform will be approved in accordance with the requirements indicated on your Nimbus Access Card or Crystal Palace Digital Access Pass.
Only the approved customer and their essential companion will have access to the raised viewing platform. This allows us to accommodate as many customers, who require use of this facility, as possible. If you have not been approved for an essential companion, you may bring one other person with you to the accessible viewing area.
All raised viewing platforms have ramped access, wheelchair-accessible toilets, charging points and drinking water.
Limited seating is also available at the platform.
Raised viewing platforms may get busy. Please note that these are operated on a first come first served basis.
Some raised viewing platforms are not covered so please dress appropriately for all weather conditions.
Ground Viewing Area
A dedicated ground viewing area is available to those who need a less crowded area and the option of sitting for short periods of time.
Access to the ground viewing area will be approved in accordance with the requirements indicated on your Nimbus Access Card or Crystal Palace Digital Access Pass.
The ground viewing areas are separated from the main crowds by a barrier. These are primarily standing areas, although limited seating is available and is operated on a first come first served basis.
Customers may be accompanied in the ground level viewing area by a companion. If you have not been approved for an essential companion, you may bring one other person with you to the accessible viewing areas.
ACCESSIBLE TOILETS
Wheelchair-accessible and standard toilets are located across the arena. They are available to all accessibility customers and can be found at the accessibility box office, the main arena toilet block, and the accessible viewing areas.
CHANGING PLACES
In the arena, there is a changing places unit featuring an adult changing bed, toilet, sink, and hoist. (Please note that hoist slings will not be available. Please remember to bring your own.)
ACCESSIBLE ENTRANCE LANES
There is a dedicated entrance for accessibility customers to access the event.
ACCESSIBILITY INFORMATION HUBS
There is an information hub in the arena and for accessibility customers, staffed by our dedicated team.
SENSORY CALM SPACES
A sensory Calm Tent is located within the arena. The aim of this space is to provide a safe, low-level stimulation and recalibration zone for any customers who need to use them.
BARS
Dedicated accessible lanes are available at each main bar. This section of the bar has a lowered counter and bypasses the main queuing system.
You can bring prescription medication to the event but please ensure it is in the original packaging with the dispensary sticker intact.
If you need to bring in loose medication or medication that’s not in its original packaging, please also bring the prescription(s) with you.
Refrigerated medication storage is available.
Medical marijuana prescribed for daily use may be brought into the event.
Please bring the medication in its prescribed form together with the original prescription supporting its use for the entire duration of your time at the event. You may be asked to present this, along with identification matching the name on the prescription, upon entry.
There will be an internal buggy service available to help customers with accessibility requirements make their way to the VIP area if they have purchased VIP tickets.
We do not handle the hire of mobility scooters directly. Please make your own arrangements with your chosen provider.
BSL INTERPRETING SERVICES
A British Sign Language performance interpreting service will be provided on request and at no extra charge, providing reasonable notice is given in advance of the event.
Please make sure you request this service on the Crystal Palace Park Accessible Facilities Application form.
Customers who have requested this service will be contacted by the interpreting team for an understanding of which performances they would like covered; this is not guaranteed and subject to change.
HEARING LOOPS
Hearing loops will be installed at all box offices and information hubs.
Assistance dogs will be approved in accordance with the requirement indicated on your Nimbus Access Card or Crystal Palace Digital Access Pass.
A spending area will be available for assistance dogs.
DROP OFF PASSES
Crystal Palace Park Events offer a pick-up and drop-off area for accessibility customers. Please not that there is no long stay parking available at Crystal Palace Park for event customers. If you are being dropped off at and picked up from a Crystal Palace Park Event, please let us know in your Crystal Palace Accessible Facilities Application form. We will then send you a pass so you can be dropped off and picked up in the accessible car park. This will be sent closer to the event date.
ACCESSIBILITY GUIDE
Customers who have applied and been processed for accessible facilities will be sent an Accessibility Guide prior to the event.
GROUND CONDITIONS / WEATHER
The site has the benefit of existing hard standing and temporary trackway routes, in certain areas.
However, please be aware that the event primarily takes place on grass fields with some sloping areas that are steep in sections.
It is also important to be aware that, during wet weather, the site is likely to become muddy and more difficult to navigate.
EFFECT LIGHTING
Smoke machines, strobe lights, lasers, fireworks, and other effects may be in use at this event. Anyone affected by these should bear this in mind.
MEDICAL AND WELFARE
Medical and welfare facilities are available throughout the event.
Doctors, paramedics, first aiders, and fully equipped ambulances are based at the medical centre.
SECURITY AND STEWARDS
In the unlikely event of an emergency or site evacuation, Security and Stewards are deployed throughout the event. They will assist in moving everybody to a place of safety.
They are also briefed to offer information, help and support.
If you are unwell or require assistance, please approach a member of the Security and Stewarding Team who are clearly identifiable by their numbered tabards/shirts.
If you have any queries that aren’t answered here, we have a dedicated Accessibility Team working all year round to assist customers. Please don’t hesitate to contact them using the Crystal Palace Park Accessibility Contact Form.
