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Crystal Palace park residents info

Resident Website Information – Crystal Palace Park 2024

Welcome to the Community Page for the Festival Republic events in Crystal Palace Park 2024. We look forward to hearing from you and keeping you up to date with our plans for this year’s events.

Key dates:

DATE  EVENT  GATES OPEN  MUSIC ENDS 
Friday 28 June To be confirmed 11:00 (TBC) 22:30 (TBC)
Saturday 29 June To be confirmed 11:00 (TBC) 22:30 (TBC)
Sunday 30 June To be confirmed 11:00 (TBC) 22:30 (TBC)
Wednesday 3rd OR Thursday 4th July Local Schools Concert 16:00 (TBC) 20:30 (TBC)
Friday 5 July The National, Unknown Mortal Orchestra, Kevin Morby, This Is The Kit 14:00 22:00
Saturday 6 July Big Smoke Festival 12:00 22:00
Sunday 7 July 20 years of Bloc Party – Support from The Hives, Friendly Fires, The Mysterines, Connie Constance 13:00 22:00

Plans

We appreciate that our events may impact on residents and the community and are working closely with key stakeholders to develop plans to ensure minimal disruption.

Please see below our initial plans and information in relation to traffic and transport, noise management and heritage.

PARK ACCESS

We will begin the set-up for these events on the Italian Terraces in the park on Tuesday 18th June 2024 and will finish the breakdown on approximately Friday 12th July 2024.

All areas outside the event perimeter fencing will be accessible as normal during the build and break of the show. During our time in the park, all park gates will be open as usual, with the exception of Canada Gate, Cintra Gate and South Terrace Gates.

During our event days, access to Ledrington Road will be restricted. A detailed map will be provided, and displayed around the park, showing all available walking routes around the park in the coming months.

Access to the Crystal Palace Dinosaurs, Brown & Green Café and The National Sports Centre will be as usual.


Park Map
PARK ACCESS

TRAFFIC & TRANSPORT

Festival Republic have appointed a reputable Traffic Management company who are very familiar with the local area and have worked on our events in the park in previous years. Information regarding Traffic Management and any necessary parking restrictions / road closures will be uploaded here when available.

Residents are a key part of our egress plan, which will be designed to have as little impact as possible on those who live locally. All egress signage and messaging will encourage festival goers to leave quietly and to show respect to the local residents.

Festivalgoers will be directed to the following main transport hubs;

  • Crystal Palace Station
  • Penge West Station
  • Anerley Station
  • Crystal Palace Parade Bus Terminal

Further information regarding traffic, public transport and road closures will be shared on this webpage in the coming months.

There is no public parking at this event and Festival Republic is clearly advising customers not to drive, and to use public transport to travel to the event.

2022 TRAFFIC DATA

Transport for London’s “Traffic Information Management Systems” reported no delays during the daytime on any of the event days in 2022.

Minor delays were reported during the evenings of the 1st and 2nd July 2022 between 21:30 and 22:20. There were no reports of

traffic delays on the evening of the 3rd July 2022.

SOUND MANAGEMENT

Management Plan will be produced and constantly reviewed as part of the planning process. There will be agreed volume levels, monitored on-site by the industry’s leading acoustic consultants in conjunction with the London Borough of Bromley and with consultation from Lambeth, Southwark, Croydon and Lewisham. Amplified music will cease no later than 22:30.

There will be one main stage which is in the same location as in 2023, on the far end of the main Terrace.

A second stage will be active for the event on 6th July only.

The continuous monitoring locations in 2023 were:

  • MP1: Anerley Hill
  • MP2: Farquhar Road
  • MP4: Crystal Palace Parade

Measurements will also be regularly carried out at other sensitive locations, like Bowley Close.


Map of noise monitoring locations
SOUND MANAGEMENT

On the day before and on each event day, sound checks will take place. Times of sound checks will be agreed with Bromley Council in advance. Sound checks will not take place on any other days.

More information on Sound Management Plans for the 2024 events will be posted on this webpage in the coming months.

During the show or at any point in the build-up, you can report noise complaints to the Community Hotline or email address.

This line will be in operation from 8:00am-8:00pm in the build and break phases, and 8:00am-11:30pm approximately (or later if necessary) on show days. We would urge everyone to report their complaint to this number in the first instance as all calls are logged and recorded and it allows our expert noise engineers to respond quickly.

It is also anticipated that there may be pyrotechnic displays, however, details of these will be posted on this website once confirmed.

LITTER AND CLEANING

We are determined to be good neighbours and we always aim to leave parks and local communities in the same condition as we found them. We are making arrangements for cleaning in the local area for 2024.

If you have any problems with litter during the course of the events, please contact us on the community hotline or by email and someone from our event team will ensure it is addressed.

There will be designated waste management teams appointed to service any routes our customers take to and from the main transport hubs and around the perimeter of the park.

Toilets will be provided on the main egress routes around the area, as agreed with Bromley council and the Crystal Palace Park Trust.

SECURITY

We are committed to providing safe shows and we are working closely with teams of highly experienced security and stewarding companies, in collaboration with the Metropolitan Police, to review and plan an effective security plan.

Security will be deployed both on-site and offsite in the surrounding areas. There will be a roaming presence as well as response teams available to respond to calls made to our residents hotline.

HERITAGE

We appreciate that it’s not just the event itself that impacts the park and the local community. Working with the Crystal Palace Park Trust, we will make our best efforts to protect the nature, wildlife, and the park’s heritage assets. We have appointed Heritage and Ecology consultants to assist us in developing plans to safeguard these park features.

2024

Dear Residents & Local Businesses

Festival Republic has recently applied for a new premises licence for Crystal Palace Park, following three years hosting events in the park, including the very successful events in 2023, such as the Iggy Pop and Blondie concert. We are delighted to be returning to the park and look forward to bringing an exciting and diverse programme of events, in support of Crystal Palace Park Trust. We are sharing important information about the events and the new licence below, including how to contact us and learn more. This letter is the beginning of our engagement efforts, and there will be numerous future opportunities to learn more about the events and share important feedback this spring and summer.

NEW LICENCE APPLICATION

The previous premises licence expired in September 2023. The vast majority of the conditions in the previous licence have been carried over into our application for a new licence. The main changes proposed from the previous Premises Licence are:

  • The maximum capacity for major events shall be reduced from the previous permitted capacity of 49,999 to 29,999 including ticket holders, performers, guests, staff and contractors.
  • The number of events days will be increased from 6 days to 8 days but the two extra Event days shall be limited to a maximum capacity of 5,000 persons, to include events such as the local schools event and other small scale events such as classical music events.
  • The length of the licence proposed is not limited in time.
  • The window for events is 1st May – 30th September each year and the event days shall be agreed with the Licensing Authority and the Crystal Palace Park Trust at least 6 months in advance of the first event day.
  • The area in which Licensable Activities may take place within the Park will be increased to enable the Site to be relocated within the Park when regeneration of areas of the Park takes place. It is intended that the area of the relocated Site will remain the same.

The Site Plan is part of the Event Management Plan which will be submitted at least 6 months in advance of the First Event each year and will be approved by the Licensing Authority following scrutiny by the Multi Agency Group.

In 2024, the Site will be the same as that in 2023.

 

Please see the event table at the top of the page.
The major events will have a capacity of up to 25,000 ticket holders, which is the same as the events held in 2023 and reduced from the capacity of Wireless Festivals in 2021 and 2022. The Schools Concert will be significantly smaller than the other events and will likely consist of a local audience.

The licence conditions we propose in our application require us to agree the event days each year at least 6 months in advance of the first event days.

For all events each year, an event management plan will be prepared and submitted by us for scrutiny and approval by the multi-agency forum and the licensing authority. This plan will have 21 appendices, including a sound management plan, a traffic and transport management plan, a security plan, a alcohol management plan, crowd management plan and an ingress and egress plan, to name a few. In our application we have proposed 138 licence conditions which we must comply with each year at each of the events. Included in these conditions are obligations for multi-agency debriefs and consultations with local residents and businesses.

Subject to the grant of the licence, we will begin the set up for these events in the park on the 18th June 2024 and will finish the breakdown on the 12th July 2024. During this period, portions of the park will be temporarily inaccessible to ensure public safety. This area is indicated by the red line on the below map (see below). During our time in the park, all park gates will be open as usual, with the exception of Canada Gate, Cintra Gate and South Terrace Gates. During our event days, access to Ledrington Road will be restricted.

We will do our best to keep as much of the park accessible as possible where it is safe to do so.

It is important to us that we keep you, the local community, informed and provide details for you to keep in touch with us. This is the first letter drop that will be made by Festival Republic for 2024. The next letter drop will occur further in 2024, and will include additional information about the events and plans.

Festival Republic are working closely with Crystal Palace Park Trust, Bromley Council, Metropolitan Police, London Ambulance Service, other statutory bodies, and relevant local authorities to ensure the events next summer are a success. We have listened to your feedback and comments from previous years and our team are working hard to continue to improve in 2024. Having applied for a new premises licence, we want to hear your views, queries, and concerns and will be sharing more information at our first community engagement meeting. Details of the community meetings are below.

HOW TO GET IN TOUCH

Firstly, how to get in touch with us if you would like to. There is a designated community email address if you have any queries or concerns over the course of the planning, setup, event, or following the event during the take down. You can contact us via email on [email protected]. This inbox is monitored periodically until Spring 2024 and we aim to respond to all emails within two working days. When we are onsite in the park – during the build, live, and breakdown – there will also be a dedicated residents hotline telephone number to contact a member of our team, which will be monitored during the events. This phone number is monitored 9-5 during the build and break phases, and from 8 am to midnight on show days. We will share the number in the final letter drop.

Secondly, we want to meet you. As part of our commitment to engaging with the local community, we’d like to invite you to attend the first of our community engagement events, meet some of the team managing these events, and share your views with us directly.

The in-person session will take place at the date, time, and location below. You do not need to attend the entire session, but rather should feel free to drop in whenever is convenient for you.

  • Monday 18th December (6:30pm – 8.30pm):
    Upper Norwood Library Hub – 39 Westow Hill, Norwood, London SE19 1TQ

If you are unable to attend these in-person sessions, we will also be holding an online meeting which will have a presentation from us followed by a Q&A session. This will take place on the following date:

  • Thursday 14th December (12pm – 1pm)

If you would like to join an online session, please email us with your name and email address at [email protected] and a Zoom link will be sent to you.

Our dedicated website will have up to date information, including details for any upcoming consultation meetings and events, the most recent plans for traffic and transport, ways to get involved, details on how to apply for resident tickets, and ways to provide feedback. This website has now been updated: www.festivalrepublic.com/crystalpalacepark-residents.

Additional community engagement sessions will be scheduled and communicated on the website and in the next letter.

If you have any questions or concerns leading up to or during the event, please don’t hesitate to contact us on [email protected].

We look forward to meeting you at one of our scheduled community sessions.

Yours sincerely,

Melvin Benn Festival Director, Festival Republic

ROAD CLOSURES

2024 TRAFFIC PLANS – PARKING RESTRICTIONS / RESIDENT ACCESS

There is no public parking at this event and Festival Republic is clearly advising customers not to drive, and to use public transport to travel to the event.

In order to deter attendees from parking in the local area and maintain resident and business parking, we are working with Local Authorities to implement resident access-only road closures and parking restrictions on roads in close proximity to the park. The road closures will be staffed by traffic marshals and will remain accessible to residents and delivery drivers.

More information on Traffic Management Plans for the 2024 events will be posted on this webpage in the coming months.

Vibration

In the summer of 2022, Festival Republic commissioned acoustics consultancy Vanguardia (a Buro Happold company) to undertake an independent scientific study of the vibration reported in the homes of some local residents during recent Wireless Festivals at Finsbury Park and Crystal Palace.

The findings of that study relate to vibration that is felt by local residents rather than heard. It has very particular characteristics that makes it stand out in a mix of other vibration from local sources in a home such as footsteps, a washing machine spinning or the closing of doors.

It is at a very low frequency, close to 2 Hz (it is a pattern of vibration which repeats every half second) and it is sensed in some local homes at the upper floors of taller buildings as a swaying motion.

This ‘2 Hz vibration’ was identified using sophisticated remote vibration monitoring techniques undertaken in 12 local homes over the two Wireless 2022 weekends. Homes are naturally full of vibration as people go about their daily routines so the analysis looked at pairs of monitors in different homes to identify which segments of vibration entered from outside the buildings and then compared this to vibration measurements undertaken on the Wireless sites themselves.

This 2 Hz vibration was identified as matching the reports from some local residents where they have experienced a swaying motion in their homes and noticed clothes hung in wardrobes swing on their hangers or letterboxes flap. Such phenomena are already familiar to residents in very tall buildings on particularly windy days but are unusual enough in these areas of London to attract the attention of people who experience them.

For residents living on the upper floors of taller buildings that are particularly near to the Wireless Festival site, the 2 Hz vibration data quantifies the effects that they report. However, the monitoring also shows that the amplitude of the 2 Hz vibration reduces down the two buildings being monitored. The amplitude for middle floors is between one-third and two-thirds of that seen at upper floors. At the base of the building, the characteristic vibration was found to be around one-eighth of that found at the upper floors. The reduction is different between buildings reflecting their differing constructions.

The 2 Hz vibration only happens during some songs and not during others. It is connected with the jumping of the crowd in time to the music but it is not caused by the sound system directly. This is proven by vibration measurements taken under the Wireless stages and under the front of house mixing desks. For example, vibration between 20-60 Hz is seen in the ground and this is attributable to the sub-woofers but this is not seen in the vibration measured in homes.

When the characteristic 2 Hz vibration happens, it can last several seconds but there can be minutes or sometimes hours between vibration events. During a particular song, it can happen in one building but not the next as all buildings respond differently to vibration in the ground.

The amplitude of vibration measured in homes remains below the international-standard levels at which vibration-induced damage to buildings has been credibly demonstrated. However, vibration levels above the threshold of human perception have been found in the data which corroborate the reports from local residents.

The longest duration of the 2 Hz vibration effect in a home is around 20 seconds. But there can be long periods of time when the effect is totally absent. To make a systematic assessment of this, the whole Wireless weekend can be divided into 1 minute segments by the monitoring system. There are nearly 2,000 minutes of music at a Wireless Festival. The 2 Hz vibration effect occurs in 10 to 140 of those one-minute segments depending on monitoring location. It is important to note that these vibration events lasted for only a few seconds in each one-minute segment and the amplitude varied during that time.

Studies of the ground conditions and local topography reveal that that there is nothing in the ground to suggest that either Finsbury Park or Crystal Palace is not suitable for music festival events. The vibration phenomenon reported by residents occurs in short bursts and appears to vary according to song more than artist or genre of music. It is an occasional not continuous phenomenon which is hard to predict so simple things like altering music levels when the crowd jumps won’t control the jumping fast enough to be effective. Changes to staging and artist line-ups for 2023 are likely to reduce the occurrence of the 2Hz vibration effect.

WAYS TO BE INVOLVED

As those who know the area the best, we would love for local businesses and residents to be involved in our events. From voluntary roles, work experience and who with specialist technical skills to engaging with local businesses in how we may work together, we want to work with you. We will keep this page updated with any vacancies and opportunities but please do feel free to get in touch if you would like to be involved.

RESIDENT TICKET BALLOT

Festival Republic will be offering complimentary tickets for the local community. More info will follow, stay tuned.

GET IN TOUCH

Thank you for visiting our Residents and Community page. We appreciate you taking the time to visiting and would be grateful for you feedback.

We have set up a dedicated email address you can contact us on [email protected]. The number to call will be shared nearer the event once available. The phone line will be operational between 8am until the end of the event on event days (later if required).

Please visit our FAQ section where we hope we can answer any further questions.

If you have any comments in the first instance, please contact us here [email protected].

FAQ's

FAQS

Below is an outline of frequently asked questions and we will continue to add to this as planning progresses:

+ WHAT ARE THE SHOWS

Please see the event table at the top of the page.

Please visit our events page for further details: https://www.festivalrepublic.com/events/

+ WILL THE PARK STAY OPEN?

Yes, all areas outside the event perimeter fencing will be accessible as normal. Park facilities such as the Dinosaurs, skate park, Angling Club, children’s play area, the Museum, the Subway, the Concert Bowl, Brown and Green Café, and the lower lake will all remain open as normal.


Park Map
Park Map

+ WHEN WILL YOU BEGIN SETTING UP AND WHEN WILL YOU BE CLEAR FROM THE PARK?

We have arranged our build and breakdown periods to cause minimum disruption to the regular users of the park. We will protect trees from damage throughout our use of the park and put down ground protection for heavy traffic flow areas.

Build will begin on Tuesday 18th June 2024, and we will be clear of the site by Friday 12th July 2024, approximately.

+ HOW LOUD WILL THE MUSIC BE AND WHEN WILL THE LAST ARTIST FINISH ON STAGE?

A Noise Management Plan will be produced as part of the planning process. The volume levels have been agreed with Bromley Council and will be monitored on site by the industry’s leading acoustic consultants in conjunction with the London Borough of Bromley and with consultation from Lambeth, Southwark, Croydon and Lewisham. Amplified music will start no earlier than 10:00 and cease no later than 22:30.

On the day before and on the event days, sound checks will occur. Times of sound checks will be agreed with Bromley Council in advance and communicated to the community. Sound checks will not take place on any other days.

During the show or at any point in the build-up, you can report noise complaints to the Community Hotline or email address. This line will be operation from 8:00am-8:00pm in the build/break, and 8:00am-11:30pm approximately (or later if necessary) on show days. We would urge everyone to report their complaint to this number in the first instance as all calls are logged and recorded and it allows our expect noise engineers to respond quickly.

It is also anticipated that there will be pyrotechnic displays.

+ WILL THIS EVENT BE LICENSED FOR ALCOHOL?

Yes, the events are licensed to sell alcohol. All food and drink must be purchased on site from our concessions and bars and alcohol is NOT permitted to be brought into the event area from outside.

+ WILL CUSTOMERS BE CAMPING AT THE PARK?

No. The concerts are a series of one-day events with no camping for the ticket holders. Security will sweep the park each evening.

+ HOW WILL THEY LEAVE THE EVENT AND WILL THERE BE ANY ROAD CLOSURES?

Residents are a key part of our egress plan, which will be designed to have as little impact as possible on those who live locally. All egress signage and messaging will encourage festival goers to leave quietly and to show respect to the local residents.

Event attendees will be directed to four main transport hubs;

  • Crystal Palace Station
  • Penge West Station
  • Anerley Station
  • Crystal Palace Parade Bus Terminal

Further information regarding traffic, public transport and road closures will be uploaded on the “Road Closures” section on this webpage.

There is no public parking at this event and Festival Republic will work with Bromley Council as well as Lambeth, Southwark, Croydon and Lewisham to agree parking controls to safeguard residents.

+ WHAT ARE THE TRAFFIC PLANS AND ROAD CLOSURES?

Festival Republic have appointed a reputable Traffic Management company who are very familiar with the local area.

More details to be provided on the webpage.

+ WILL THE EVENT AFFECT PUBLIC TRANSPORT?

There will be minimal impact on public transport throughout the day, however, Crystal Palace Station and Penge West will be busier on event days from approx. 21:30 – 00:00. We would advise people to allow more time when travelling at these times. All necessary provisions will be made to facilitate access for locals.

+ WILL THERE BE SECURITY AT THE EVENT?

Yes, there will be security deployed at the event 24/7 throughout. We are working closely with our partners, including the Metropolitan Police, to constantly review the security arrangements and we encourage the public to report any suspicious activity to the Anti-Terrorism Hotline on 0800 789 321 or 999 in an emergency.

We will place security both inside and outside the event. There will be security directly outside the event and in the surrounding areas.

We are working with the local authorities and residents regarding off-site security locations. There will also be response teams available to respond to any calls made to the community hotline.

+ WILL ANY LITTER DROPPED AROUND THE PERIMETER OF THE PARK BE CLEARED AWAY?

Yes, there will be designated waste management teams appointed to service any routes our customers take to and from the main transport hubs and around the perimeter of the park. We are determined to be good neighbours and we always leave parks and local communities in the same condition as we found them. If you have any problems with litter during the events, please email us or call the community hotline number and someone will ensure it is addressed.

+ WHERE CAN I GET MORE INFORMATION?

If you have any questions or concerns leading up to or during the event, please do not hesitate to contact us. The phone number will be circulated in due course.

Our dedicated resident email address is [email protected].

We will aim to respond to all emails on event days but please do call in the first instance as our response will be much quicker. All calls will be recorded and logged and allocated a reference number so they can be tracked. This reference number will be given to all callers.